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01/05/2014

Five tips to achieve a great staff team

According to a recent news article in Better Wholesaling magazine, follow these five simple principles to get the very best from your staff.

Former Asda HR director David Smith was on the management team that took the grocer within a year from near bankruptcy to being voted one of The Sunday Times’s best places to work. His tips for a great team boiled down to five simple principles.

1. Quality staff:

A good attitude will do a lot for your business. Asda wanted to be known as the friendliest supermarket, so applicants’ behaviour was observed and the chatty extroverts were employed. He wanted staff who would be at home chatting on the checkouts and felt customers would either embrace it or ignore it, depending on their preferences.Team

2. Great communication:

The more employees know, the more they will care, find what’s right for your business whether it’s regular meetings, communications through emails or notice boards.

Factual examples are great; Smith gave the example of aisle-end implementation going from 35% to 95% by switching from a description to a picture of what it should look like.

3. Listen:

Encourage and respond to your employees’ ideas. Smith’s 400 store managers spent an hour a month with an employee from each department, listening to their experiences. The managers’ responses were positive because they found out what was actually happening in their store, what was going well and what was important to their people.

Encourage and respond to your employees’ ideas. Smith’s 400 store managers spent an hour a month with an employee from each department, listening to their experiences. The managers’ responses were positive because they found out what was actually happening in their store, what was going well and what was important to their people.

4. Recognise achievements:

Don’t underestimate how important you are as a business leader and the power of rewarding someone who has gone above and beyond the call of duty.

5. Push talent:

Consider your members of staff and the assets they bring to your business. Would they let a customer walk out empty handed if they couldn’t find what they were looking for? Would they chat to the customers and make them feel welcome?

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